Intelligent Alerts
& Notifications

Leverage Advanced AI/ML Technology to enhance customer experiences with real-time payment notifications across multiple channels in digital payments.​

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Advanced, Interactive & Intelligent
Communication Hub

Empowering Customers with Timely Payment Reminders on their Preferred Channels

Powered by AI/ ML/NLP

Intelligent, Personalized Communication Across
Channels and Languages
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Preference
Center
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Personalized & Two-
Way Communication
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Account-specific
Query Resolution
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Automated
Notification Center
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AI/ ML- Driven
Analytics
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Built on Natural Language
Processing (NLP)
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Digital Self Service
Capabilities
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24*7 Support
Services
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Secure & Scalable
Implementation

Customer Experience

Receive Alerts via
Channel of Choice

  • Website
  • Push Notification
  • Social Media
  • Chatbots
  • Text Messages
  • IVR
  • Email
  • Live Agents
  • Smart Speakers

Choice of
Message and Alerts

  • Bill Reminders
  • Payment Alerts
  • Campaign Notifications
  • Transaction Events
  • Duplicate Payment Alerts
  • Payment Due Date Reminder
  • Payment Overdue Reminder
  • Automatic Payment Deduction Alerts
  • Payment Method Update Alerts

Business Experience

Personalization &
Analytics

  • AI/ML Use Cases
  • Customer Behavioral Analytics
  • Streamlined Workflows
  • Micro Segmentation
  • Customer 360
  • Reports and Dashboards
  • Targeted Marketing Campaigns
  • Payment Score

Integrated Notifications and
AI Payment Bot Experience

Give more power to the customers with friction-less communication options with deep level analytics. Accelerate time-to-value and maximizes agility, to help deliver personalized information to the end customer. In addition, our smart chatbot, virtual agents, and live chats services help organizations establish deeper and stronger customer relationships and drive digital self-service.

A New Paradigm: Meeting Customers at their
Point of Preference

iPaySmart’s Intelligent Chatbot

  • Pre-Built Templates
  • Industry Use Cases
  • Ticket Management
  • Customizable Chat Widgets
  • Reports and Dashboards
  • Rich Interactions
  • Multiple Languages
  • User Segments

iPaySmart's Intelligent Messaging and Emails

  • Instant and Automatic
  • Non-Intrusive Engagement
  • Two-Way and Real Time Communication
  • Customized Templates
  • Streamlined Processes
  • Personalized Messages
  • WhatsApp Integration
  • AI/ML-Based Insights

iPaySmart's Live Chat

  • Single Chat
  • Multi Chat
  • Queue Management
  • Escalations
  • User Tracking
  • Browser/OS Information
  • Real Time Reporting
  • Historical Reporting
  • Chat history from Bot to Agent

iPaySmart's Smart Social Media

  • Proactive Updates
  • Sentiment Analysis
  • Virtual Customer Conversation
  • Receive Customer Feedback
  • Connect Directly with Customers
  • Response Segmentation
  • Run Informational Campaigns

iPaySmart’s Push Notification

  • Native App Experience
  • Valuable and Relevant Interactions
  • Real-Time Information
  • 24x7 Customer Connection
  • Instant Alert on Bill Payments or Failures
  • Reminders on Bill Dues
  • Pre-built and Custom Notification Setup
  • Moment Marketing
  • Intelligent Reporting
Benefits Delivered
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Leverage AI/ML and single integrated platform to build superior payment experiences

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Orchestrated and automated alerts across text, voice, email and push channels

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Simple way to keep customers informed and ensure timely payments

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Build customer trust and loyalty with anytime, anywhere alerts and notifications

It’s Scalable. Intelligent. Cost Effective.
  • img Enhanced Customer Experience
  • img Seamless Agent Experience
  • img Reduced Customer Churn
  • img Reduced Cost-to-Serve​

Want to know more about our platforms?​

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