Provide a wide range of payment channels and methods, such as text, web, IVR, AI, voice assistants, AutoPay, and more, to empower various customer personas, including agencies, builders, landlords, and the mass market.
Elevate your customer's billing experience by extending beyond basic billing and payment functions. Our self-service platform integrates advanced analytics, enabling customers to monitor usage and take greater control of their utility account management.
Drive customer adoption of e-Billing, self-serve payment options, and fast digital payment methods to cut costs and inefficiencies. Additionally, benefit from iPaySmart's complimentary customer outreach and marketing support to further improve adoption.
Access comprehensive analytics across your organization through a real-time dashboard, consolidating payment method and channel data for enhanced transparency, forecasting, and account reconciliation.
Ensure top-tier security for your customers' data. Our stringent policies and processes are designed to secure critical business information, ensuring the meticulous handling of personal, financial, and sensitive data. We adhere to industry standards and guidelines, including NACHA, PCI Level 1, ADA, CCPA, and GDPR, making our commitment to security paramount.
Through the seamless integration of payment processes in the customer journey, iPaySmart, the #1 Digital Payment and Billing CX Platform, fosters trust, convenience, and satisfaction, reinforcing an unwavering commitment to customer-centric excellence.
Let your customers know what they are being charged for with a detailed breakdown of the usage expenses including bill details, savings, taxes and rebates.
With iPaySmart you can provide your end customers with a seamless e-bill experience through comprehensive and perfectly designed bill that speaks your brand language.
Give more power to the customers with friction-less communication options with deep level analytics. Accelerate time-to-value and maximizes agility, to help deliver personalized information to the end customer. In addition, our smart chatbot, virtual agents, and live chats services help organizations establish deeper and stronger customer relationships and drive digital self-service.
iPaySmart brings together the best minds in machine learning and artificial intelligence that enables real-time payment processing via multiple channels and modes along with a comprehensive billing solution. We ensure the best-in-class performance is delivered to organizations across the industry and around the globe.
Offer personalized plans, support rebate offers. Support financial assistance, special programs and much more with iPaySmart AI-powered payment arrangements funactionality.
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
95%
Improved & Enhanced
Customer Experience
40%
Reduced & Streamlined
Operations
100%
Innovation for
Sustainability
Explore the blog to delve into the dynamic intersection of sustainability and payments-a potent blend driven by our innate desires to save money and protect our planet. Discover how this fusion is revolutionizing our interactions with utilities and the environment, offering practical solutions for impactful change.
Explore the evolving payment landscape in 2023, shedding light on emerging trends that are reshaping the industry. Innovations like AI/ML-based payment transactions, payments facilitated through smart speakers, the Buy Now, Pay Later (BNPL) model, and other AI/ML embedded offerings that are ushering in a new era of modern digital payments.
Explore how this public utility revamped monthly water bill interactions, offering a comprehensive online payment platform promoting paperless e-bill enrollment, diverse online payment methods, real-time bill access, state programs, and more. Read the case study for details.
Agencies
Builders 
Landlords
Residential 
Commercial