Economics, monetary systems, and payment methods have experienced profound transformations throughout history. From the barter system to the introduction of currency notes, the transition to physical cash transactions, and now the era of digital cashless payments, each transition represents a pivotal juncture in our societal evolution. The earlier rudimentary methods harken back to our formative stages, while today's technology-driven payment systems stand as a testament to the remarkable progress of our contemporary world.
In this blog, we will explore the evolving payment landscape in 2023, shedding light on emerging trends that are reshaping the industry. Innovations like blockchain-based payment transactions, payments facilitated through smart speakers, the Buy Now, Pay Later (BNPL) model, and other AI/ML embedded offerings are ushering in a new era of modern digital payments. Simultaneously, these advancements are addressing organizations' challenges related to operational resilience, providing a comprehensive look at the current state of payment technology.
We'll also explore what lies ahead for the payments industry in the immediate future, including:
With the rise of digital AI/ML mobile payment apps, customers expect consistent digital payments experience across all their devices and platforms. This includes frictionless payment methods, real time payments, digital wallets, mobile banking and much more. This modern digital consumer operates with elevated expectations, craving personalized encounters and leaning heavily on advanced technologies. They actively pursue interactions that are both effortlessly smooth and tailored to their needs, all while placing a premium on the trustworthiness of their digital engagements.
The 82 percent of Americans using digital payments—defined to include browser-based or in-app online purchases, in-store checkout using a mobile phone and/or QR code, and person-to-person (P2P) payments—in 2021 exceeds last year's 78 percent and the 72 percent of five years ago.
In response to emerging payment trends mentioned below, providers should take proactive measures to cater to evolving customer demands. This entails implementing seamless and secure real-time payment systems, integrating advanced technologies such as blockchain and IoT, and delivering personalized experiences. Additionally, prioritizing robust cybersecurity measures is crucial to ensure the protection of customer data and transactions, fostering trust and confidence in adopting these innovative payment solutions.
To meet these needs, providers require their payment platform to deliver critical capabilities such as multi-channel payment processing, seamless integration with other systems, flexible payment options, robust security, and advanced analytics capabilities.
Here are some of the most critical capabilities that the companies need their payment platform to deliver:
Decoding the top payment trends in 2023 that will shape how businesses and consumers interact
According to a study, contactless transactions are expected to grow to $10 trillion globally by 2027, from $4.6 trillion in 2022. A key element of this transition is a society-wide push toward cashless transactions, coupled with the increase and improvement in mobile and wearable devices. Shifting toward such contactless payment solutions has provided a fast and highly convenient way for consumers to pay. Allows customers to simply wave their smartphones across the reader device and payment is processed through their cards saved on these Wallet apps.
With the jump in digital payments, a parallel jump in payment scams and data theft is inevitable. While the fight against fraudsters and scammers has given results over the last few years and has effectively pushed back card fraud, cybercriminals are constantly coming up with new types of fraud and are keeping the industry on edge.
As a result, payment service providers (PSPs) and financial institutions (FIs) are increasing their investments in payment infrastructure, with an emphasis on securing transactions throughout the lifecycle and protecting individuals' personally identifiable information (PII).
With the move to digital, payment services are available to customers on a 24/7 basis, all year round, offering speedy, secure payments with decreased load time. The shift to digital provides the benefit of superior payment management, maintaining digital records of transactions, and using the data to engage with the customers intelligently. Providers also introduce unique payment plans, such as low-income credit plans, automatic payments, payment extensions, and level pay, that consumers easily avail themselves of through digital channels.
Aside the current usage of mobile digital wallets, some fresh and new-bee trends & innovations are making headway
According to a recent report, nearly half of the consumers (44%) have changed their payment habits for this reason, with two-fifths (41%) of these using digital wallets more than they did a year ago. 25% of consumers said they are using digital wallets more to pay online than they were 12 months ago, behind only debit cards (36%) and credit cards (28%).
To keep up with the rising demand for convenient, secure, and efficient payment processes, it is now imperative for organizations to cater to the new digital customer, encompassing these trends and adopt digital payment eco-system.
By doing so, they can not only improve their operational and financial performance but also provide superior customer experience.
With all these developments, providers may find themselves wondering how to meet consumer demands. This is where partnering with a reliable payment service provider who stays on top of online payments trends is key.
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